A.    Special Handling of Package

The following is a description of the classification of sensitive items:

1.    Glass / Fragile Goods

Items that contain glass parts and fragile items are classified as sensitive goods. However, if you listed these glass and/or fragile goods as ordinary goods, the company will not provide any compensation for any broken or damaged items.

(Common Items: cups, cutlery, vases, mirrors, decorative items, picture frames)

2.    Valuable Goods

Valuable items are highly susceptible to theft, loss, robbery and so on. If you choose to purchase such items, please list it as sensitive goods as the probability of it being stolen will be reduced due to the wooden packaging.

(Common Items: high-end goods, high-quality art pieces and decorations/jewellery, expensive accessories, etc.)

3.    Goods Containing Liquid

All goods containing liquid are classified as sensitive goods.

For example, a pencil is considered general cargo, but a pen is considered sensitive goods as the ink is liquid. Another example is that phone covers are considered general cargo, but some phone covers have liquid decorations. The phone cover with liquid decorations is considered sensitive goods.

(Common Items: pens, phone covers with liquid decorations, drinks, perfume)

4.    Goods Containing Magnets

Once items like stationery, kitchen equipment, music equipment and other goods contain magnets or magnetic properties, they will be considered sensitive goods. In addition to the above, many stationery and kitchen equipment contain magnets.

(Common Items: magnetic message board, magnetic nails, magnetic bendable rulers, magnetic whiteboard erasers, fridge magnets, earphone, headphones, radios, speakers, music box)

5.    Goods Containing Batteries

Batteries and powerbanks currently belong to Prohibited Goods. Many buyers are unaware that there are built-in batteries or that the seller included free batteries or forgot to remove it before shipping. Please remind the seller to remove the battery before shipping.

(Common Items: watches, power banks, children's toys, computers, mosquitoes, flashlights, toy lanterns, and other flash toys)

6.    Branded or Imitation Goods

All internationally recognized brands, no matter if its original or an imitation, are considered sensitive goods.

(Examples: ADIDAS, NIKE, HUAWEI, LINING, Xiaomi, HELLO KITTY, TSUM TSUM)

7.    Electrical Appliances Containing Motors

Almost all electrical appliances are sensitive goods as they contain motors, thus, when plugged in, it will turn on or move the electrical appliances. Thus, it is classified as sensitive goods.

(Common Items: fans, clocks, hair dryers, blenders, robot vacuum, rice cookers)

8.    Goods Containing Powder (White powder will not be accept)

All goods that are in powder form, are all considered sensitive goods. This applies to powders of different colours, white powders is prohibited Items.

(Common Items: powder masks, powdered collagen, blush, flour, milk powder, medicine in powder form)

9.    Goods that are Used on the Body

Products that are used on the face and the body are all considered sensitive products. For example, makeup, toothpaste and medicine.

(Common Items: lipstick, foundation, toothpaste, sunscreen, ointment, beauty mask, face cream, make-up, etc)

10.    Goods Containing Electronic Chips

Computer chips that generally contains electronic chips or electronics that contain electronic chips are considered sensitive goods. These electronic chips are common in 3C products, digital products or electronic appliances. In addition, some daily necessities also contain electronic chips. For example: electronic thermometer, early childhood education machines, toys, electronic kitchen scales.

(Common Items: Computers, pen drives, hard disks, SDcards, car GPS, electronic maps)

11.    *Printed items - non-religious, political, ethnic, terrorist, erotic item

12.    Food 

All food is considered sensitive. This includes snacks, drinks, solid food, seafood, shellfish and dried food. All items that can be consumed by eating or drinking, are all considered sensitive goods. Besides, only dry food is allowed to be shipped. Food like fresh vegetables and fruits are not allowed to be shipped.

(Common Items: vegetable seeds, tea leaves, snacks, dried fruit,etc)

13.    CD & DVD

Due to copyright issues, all CDs, including CDs, DVDs and VCDs are considered sensitive goods.

(Common Items: albums, movies)

14.    Goods containing a blade or tool item

Any products that has blades, be it is stationery, kitchen utensils or personal care, are considered sensitive products. Products such as kitchen knives and knife sharpeners are also considered sensitive goods. Thus, it is recommended to use sensitive shipping.

Items such as model steel knives and swords are considered prohibited items.

(Common Items: kitchen knife, knife sharpener, penknives, scissors, peeling knife, barber knives, shaving knives (size of the blade does not matter, as they are all considered sensitive goods))

B. Normal Goods

Normal goods consist of clothing, shoes, handbags, water bottles, etc. and are not prohibited from being shipped.

C. Remark
1) Please remember to sort your items (normal and sensitive) and submit the order separately! If you have submitted the order for sensitive goods and normal goods together, the entire package will be calculated at a sensitive price. If the customer chooses the wrong channel/false declaration, all charges will be bear by the customer.

2) If the customer falsely declare the goods and value, and confiscated or fined by the customs, the charges will be bear by customer.

3) f the customer conceals, falsely declare prohibited Items, such as drugs, flammable and explosive, customer will bear all the legal responsibility

4) If the goods are damaged on the way, the customer need to bear the risks. Fragile products please select wooden crate service

D. Special Service Fee
1) Reminder: please double check all info is complete and correct before submit packing and payment, if after submit and payment, need to cancel order will be additional charge RM20. Please take note for the call and message from delivery team, will additional charges for second delivery

2) Reminder: if found any shipping method that is incorrectly, example sensitive goods select normal goods shipping method, customer need to bear those additional charges, example return fees, order edit fees and etc